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How to Ask for Overhead Funding

March 10, 2017 by Spokes For Nonprofits

90Many nonprofits who receive government grants/contracts were thrilled when the U.S. Office of Management and Budgets (OMB) implemented its “Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards” as part of the Council on Financial Assistance Reform in December 2014. More commonly known as “Uniform Guidance,” the program mandates that all nonprofit-government contracts that include federal money cover 10% or more of the indirect costs for the related program or service it is subsidizing. Unfortunately, at least 30% of nonprofit-government grants/contracts in California are currently failing to reimburse at the required 10% or more rate.

It’s not just our federal government that is struggling with the concept of overhead costs – private donors and foundations struggle as well. As part of its Nonprofit Overhead Project, CalNonprofits wanted to better understand donor resistance to paying for overhead costs and engaged Lake Research to study the issue. Specifically, Lake Research surveyed California County Supervisors and donors to measure:

  • How these audiences perceive nonprofits generally;
  • How they perceive nonprofits that are worthy of their contract or donation versus those that are not; and,
  • What “overhead” means to them and how comfortable they are funding it.

And, the results were very interesting. Following are some of the highlights:

County Supervisors Results:

  • Supervisors know that nonprofit overhead is a reality of doing business, and they are not opposed to funding nonprofit overhead in general. They are more concerned with ineffective management than with dishonesty or malfeasance.
  • As politicians, County Supervisors are highly tuned in to messaging, and are resistant to being messaged to. Replacing “overhead” with another term would elicit a strongly negative reaction. Language that comes across as doublespeak—such as replacing “overhead” with another term such as “real costs”—quickly raises red flags
  • Supervisors want overhead and language about overhead to be clearly defined. The phrases “real costs” and “foundational costs” both test well, but they still raise questions about definitions. Supervisors want to know what, specifically, they are being asked to fund.

Private Donor Results:

  • Donors judge nonprofits on a range of intangible metrics, including their gut feelings – but generally like when they are visible in the community.
  • Donors are encouraged to give based on urgent problems that they see in the news or their community, and are highly moved by personal stories.
  • Donors are highly trusting of where their money goes. The focus groups indicated that donors may feel this way partially out of a desire to stand by the organizations that they have decided to support.
  • Donors are not convinced by lofty or corporate sounding messages. For many, donating to a nonprofit is not comparable to investing in a company. Donations to nonprofits aren’t seen as investments. These actions are need- and value-driven.
  • Donors prefer to receive email updates from nonprofits they donate to.

So, what can we learn from these findings? Here are a few tips for your next grant proposal or donor conversation about overhead:

  1. First, use the term “operating costs” rather than “overhead costs,” “real costs,” “full costs” or “basic costs.”
  2. Don’t use words like “top-notch” and “high-quality,” which imply a costly operation.
  3. Emphasize results. Make performance central to donation messaging. Integrate “overhead” into the value of performance, explaining that outcomes matter most, and overhead is necessary to achieve them.
  4. Specify the types of investments included within “overhead,” e.g. training, planning, evaluation, and internal systems.
  5. Talk about how overhead allows your organization to meet emerging needs (rising rents, etc.), a reality donors know a nonprofit – and everyone else – faces.

Additionally, for private donors, include these tactics:

  • Treat giving as a values-driven action.
  • Focus on immediate needs that the organization is meeting.
  • Use words like “effective,” “responsible,” and “viable” when developing persuasive messaging.
  • Demonstrate that you can stretch a budget.
  • Follow through on what you say you will do and demonstrate this to donors.
  • Share with donors the importance of operating costs in your ability to meet your organizational goals.
  • Talk about the community you serve and how your organization’s dollars are reinvested in the community.

And, for County Supervisors, try these:

  • Build on your Supervisor’s existing recognition of the importance of overhead funding.
  • Don’t be afraid to specifically discuss and inquire about the OMB requirements and the problem with counties not implementing that guidance.
  • Reach out to Supervisors with personal backgrounds in the nonprofit world.
  • Reach out to County staffers – Supervisors rely on them to inform their funding decisions.

We nonprofits can’t hope to grow our donors’ understanding of our overhead costs if we don’t adequately and thoroughly explain our needs. Use these tips to start more direct and honest overhead conversations with your public and private donors today.

4 Steps to Better Networking

September 12, 2016 by Spokes For Nonprofits

Relationships, relationships, relationships. Every nonprofit organization relies on its external relationships to achieve its mission. Relationships with donors, relationships with clients, relationships with volunteers – they’re all paramount to our success. We are continually asking our board members and staff to network and create new relationships for our organizations. And, yet, even though we recognize that networking is a necessity for our nonprofits, many of us are overwhelmed by where to start or how to do it successfully.

Are you a confident and competent “networker”? Take this test to find out:

Quick! Fill in the missing letters:

W_ _ H
S H _ _ E R

S _ _ P

Which words did you spell?

If you spelled “wish,” “shaker,” or “step,” you are most likely very successful at networking. If you spelled “wash,” “shower,” or “soap,” however, you may have a negative perception of networking and struggle to make connections at social events. In fact, you may find professional networking to be – at best – distasteful and – at worst –  “morally dirty.”

If you are more of a “washer” than a “wisher,” don’t worry. In their article, Learn to Love Networking published in the May 2016 issue of the Harvard Business Review, authors Tiziana Casciaro, Francesco Gino, and Maryam Kouchaki offer four simple steps to help anyone learn to be excited about networking – and more effective:
  1. Focus on what you can learn through networking;
  2. Identify common interests you have with the folks you meet to create truly meaningful relationships;
  3. Give what you can to those you meet; and
  4. Network in order to serve others; a higher purpose will make your interactions more authentic and enjoyable.
Read the entire article here (https://hbr.org/2016/05/learn-to-love-networking) to learn more about each of these steps and make your next “mixer” your best one yet! Want a little practice? Be sure to join us for our next Spokes Happy Hub Hour on Tuesday, September 20, 2016 from 5:30pm-6:30pm at Spokes’ offices. It’s a fun, fast, free, and fulfilling way to meet other great nonprofit professionals, volunteers, consultants and donors just like you!
Click here to register today!

Strategic Planning and Major Gift Fundraising

August 9, 2016 by Spokes For Nonprofits

At Spokes, we have been surprised – and impressed – by the number of nonprofit boards that have chosen to spend their summer completing strategic plans for their organizations. We know it’s not an easy choice to make when the sun is shining and the beach is only a few miles away. And, yet, we also know the vital role strategic planning plays in the success and longevity of organizations. So, for all of you who have stepped up to the plate instead of into the sand, we commend you! Please find a refreshing drink with an umbrella and toast yourself as soon as possible!

In most of the strategic plans we have helped create, there is a consistent theme of setting goals to increase revenues through major gifts. Even though evidence proves the value of major gift fundraising over event fundraising and other forms of development, lots of folks are terrified by it. It CAN be daunting to directly ask another person to make a significant gift to your organization. We understand and want to help you overcome your fears and successfully execute your strategic goals and objectives.

Kim Klein is a well-known and well-regarded fundraising expert who specializes in fundraising for smaller grassroots organizations (similar to most of Spokes’ members.) In her two-part series published in the February 2016 issue of Nonprofit Quarterly, “Starting a Major Gifts Program,” Kim shares personal strategies for overcoming her own fear of asking folks for money. Her quick tips: remember that “feelings are not facts” and make a gift of your own so that you can feel you stand “on firmer ground” when asking a donor to join you in making a gift.

Kim goes on to offer formulas and charts to guide you in determining how many gifts to seek and at what levels.  Her experience tells her that, in healthy nonprofits:

  • 10 percent of the donors give 60 percent of the income.
  • 20 percent of the donors give 20 percent of the income.
  • 70 percent of the donors give 20 percent of the income

In the second part of her series, Kim offers tips to help your nonprofit decide what types of benefits it will offer donors, what types of collateral/promotional materials to create to help solicit donors, and a few basic steps to take in cultivating and stewarding major gift donors – including sending a personal note with every mailing.

Read through Part I and Part II of the series for a quick “virtual” class in major gift solicitation. Use your strategic plan and ask donors to join you in reaching the goals you have set to better serve the men, women and children who rely on your nonprofit. This time next year, you’ll have lots of reasons for more tropical toasts!
 

Part I
https://nonprofitquarterly.org/2016/02/11/starting-a-major-gifts-program-part-i/

Part II
https://nonprofitquarterly.org/2016/02/12/starting-a-major-gifts-program-part-ii/

No More Sexual Harassment in Fundraising Relationships!

April 4, 2016 by Spokes For Nonprofits

Raise your hand if you are (or have been) a development professional and have ever had a donor flirt with you?

That question would be more powerful if asked in a large room of participants. My guess is that there would only be a very small group of folks who would NOT raise their hand. And, the larger majority of folks with hands raised would be comprised of both women and men.

A well-known adage (and every day media) tells us again and again: “sex sells.” Fundraising is essentially the sales function of a nonprofit corporation. So, perhaps it was inevitable that we would see increasing trends in fundraising professionals being hired because they are attractive or incidents of donors who make inappropriate comments or physical contact towards fundraising staff.

Driven by human nature or not, it needs to stop. There is no room for sexual harassment in any arena – and most especially in the nonprofit arena where we work to protect and support the most vulnerable segments of our society. To allow ourselves to be objectified or diminished for the benefit of our organization’s cause is at best hypocritical and, at worst, physically and emotionally dangerous.

Ending sexual harassment within the fundraising arena must start with the nonprofit organizations. We cannot control the behaviors of others who behave inappropriately, but we can consistently and consciously make choices to minimize the opportunity for sexual harassment to occur and control our reactions to it when it does.  For example, at Spokes, we’re in the process of reviewing our personnel policies and have identified two new policies we will add to support our staff in navigating donor relationships. The first will require that any and all meetings with donors regarding their support of Spokes will be scheduled during regular business hours in a public space appropriate for a professional discussion, unless otherwise approved by the CEO. There is generally no need to schedule a professional meeting with a donor on the weekend or in the evening – especially at a bar. And, no Spokes staff will be allowed to drink alcohol during such meetings. If the donor chooses to order a glass of wine or a cocktail, he/she is entitled. The fact that a staff person refrains from ordering alcohol subtly reinforces that he/she is participating in the meeting in a professional – and only a professional – capacity. It also protects a staff person’s ability to safely and quickly remove him/herself from a meeting that devolves.

Another option may be to set a policy that a minimum of two people always meet with donors. A recent Chronicle of Philanthropy opinion piece, “Stop Tolerating Donors Who Sexually Harass Fundraisers” by Arminda Lathrop offers additional ideas and strategies for ending harassment in the development field. Read her full article here to learn additional steps you can take to protect your employees, your donors and yourself.

Crowdfunding: The Right Strategy for Your Nonprofit

November 11, 2014 by Spokes For Nonprofits

Here you are, a harried development professional or an executive director who has been struggling to get the board more involved in fundraising, and your newest board member comes to you, excited about the Ice Bucket Challenge or other online fundraising craze, with a “new” idea: “Let’s crowdfund!”

Crowdfunding is a fairly new term to describe raising money for a project by getting small gifts from a large number of people, usually through fundraising webpages and such. In this way, it’s no different than what we call “grassroots fundraising”, except that it’s done online. Artists as well as for-profit entrepreneurs, seeking investments from their community for creative projects or start-up businesses, first used the term “crowdfunding”. It has become increasingly popular with non-profits as online strategies become a larger part of groups’ fundraising and communications work.

But what do you need to know to assess whether crowdfunding is the right tool and strategy for your nonprofit organization? First of all, it’s important to note that crowdfunding relies on the same underlying principles of more traditional, offline fundraising. You will have the greatest likelihood of success with crowdfunding if you have:

  • A realistic monetary goal,
  • A compelling reason for people to give,
  • A list of people to solicit, and
  • A team of staff and/or volunteers who will ask people they know for gifts.

So how is crowdfunding different from other individual donor fundraising strategies? It relies on an online platform, such as Indiegogo, which introduces potential donors to your campaign and encourages them to give. Crowdfunding tends to focus on very specific projects and capital needs—not general support—and offers perks or benefits for different gift levels that are related to a nonprofit’s mission (eg, a handmade card from women working in a cooperative in Africa), or give concrete examples of what different gift amounts would “buy”, such as a day’s worth of meals for homeless residents at a local shelter. While traditional fundraising appeals use these tactics as well, they are a more central feature of crowdfunding campaigns.

These crowdfunding platforms ask for specific information about your campaign—what you are raising the money for, how much you need raise—and often require a deadline by which you will raise your funds. They therefore force you to have a systematized approach to your fundraising campaign. In this way, crowdfunding has helped create more savvy and sophisticated donors, so that even if you don’t think crowdfunding is the right strategy for your nonprofit, the more popular crowdfunding becomes, the more your donors are going to expect clear, well-run fundraising campaigns, with compelling stories, regular updates about the progress toward your goals, and timely thank you notes. If your organization’s fundraising drives don’t have these key elements donors may lose confidence in your operation.

So good crowdfunding is based on sound fundraising practices. But does it save time and will it raise the money you need? According to the Crowdfunding Industry Report, crowdfunding platforms raised $2.7 billion and successfully funded over 1 million campaigns in 2012. It is estimated that global crowdfunding volumes have doubled since 2012, totaling nearly $5.1 billion in 2013. And social media expert Beth Kanter reports that 30% of the $5.1 billion crowdfunded went to nonprofits, an increase of 60% from 2012 to 2013.

Sources differ about the average donation size through crowdfunding, with the range offered being between $75 and $88. Individual solicitors raise an average of $534 for nonprofits through their own crowdfunding pages. And nonprofit organizations have raised an average of $7,000 to $9,238 through crowdfunded campaigns. Only about 40 campaigns have raised more than $1 million since crowdfunding was first used.

So how to know whether crowdfunding is something your nonprofit should try? Crowdfunding as a strategy can be used in conjunction with your annual or semi-annual campaigns. Factors that would suggest doing a crowdfunding campaign include having enough people to participate in asking their contacts and/or enough names on your social media or email lists to approach. Crowdfunding is best for getting lots of small gifts, not for the more personalized approach you’d use for major gift solicitation.

Another factor to consider is how much time a crowdfunding campaign will require from staff, board and other volunteers. Many people think that crowdfunding effort will save time, but that is not always the reality. First off, with more than 500 crowdfunding platforms out there now, it takes a little time to research which will be right for you. Additionally, studies show that campaigns using a video raise twice as much money as those without one. Creating a strong video will require a budget and some basic skills as well.

And just like in traditional fundraising, you have to start the campaign with people you already know—current donors, staff, board and volunteers—who can make the first gifts, and only then might you be successful in reaching new folks. According to Razoo, campaigns that receive their first donation during the first 3 days of the campaign are more likely to hit their goal than those who don’t, regardless of the length of the campaign.

Getting the word out about the campaign is key—through email blasts, in your e-newsletters, on the front page of your website, and on all your social media feeds. (You know all those people who have “liked” your group’s page on Facebook? Now is the time to build up those followers!) And you have to get your board, staff, supporters, and volunteers to do the same: email their friends asking them to donate to the campaign, post asks and information on their social media feeds, and create their own individual pages on the crowdfunding site. You won’t get donations from those you don’t know until you have a good amount of traction from your own network.

So when does it make sense to go the crowdfunding route? Here are some situations in which crowdfunding could be a good option:

  • If you have a very specific, tangible need that is less than $20,000, such as buying a new van to transport the youth you serve or to pay for members to travel to and attend a conference in another state.
  • If you are a brand new organization and don’t have any donors but do have a lot of people wanting to help.
  • If your organization has tried other, more traditional fundraising activities and nothing has really gotten off the ground, especially if your staff, board and volunteers have networks that they relate to often online and via social media.

But remember, asking for gifts from several major donors or prospects in-person could easily exceed the $7,000 to $9,000 average that is raised from crowdfunding campaigns. Also, one by-product of more personal interactions with your donors is that you will lay the groundwork to make future asks a whole lot easier.

Crowdfunding can be one of the tools in your toolkit, but it will not replace or make traditional fundraising strategies irrelevant—such as more high-touch strategies, like personal solicitations of major gifts, mail and e-mail appeals, as well as house parties or other small-scale events. As with any good tool, knowing when and how to use it is critical to using it well.

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