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Getting Board Members to Agree

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Consensus. Harmony. Unity. These are the goals of every nonprofit board. Unfortunately, they are rarely part of their reality. So, how does a board leader honor every individual around the table while encouraging them all to move forward in agreement?

In his recent article for Fast Company, “This Is Why Your Passive-Aggressive Office Note Didn’t Work,” Shane Snow suggests that understanding each individual’s outer and inner expectations is the key to creating group agreement. Snow cites a framework presented in author Gretchen Rubin’s latest book, The Four Tendencies, that identifies different personalities and how best to empathize with and appeal to those personalities–rather than avoid them or fight them.

• Upholders will do anything to meet a work deadline (an outer expectation) and also their New Year’s resolution (an inner expectation). They’re self-starters and highly reliable, but they can be defensive and rigid.
• Questioners tend to be good at meeting their inner expectations, but they need to be convinced why to do something before doing it, this way they can decide for themselves whether it’s worth doing. They’re comfortable bucking the system but can suffer from analysis paralysis and get impatient with people who just accept things as they are.
• Obligers are motivated above all else by helping others and by following rules. They can be counted on as responsible but can have trouble imposing limits or saying “no.”
• Rebels are motivated by freedom of choice and self-expression. They don’t want to be told what to do; they want to decide what to do. They’re great at being independent, spontaneous, and creative but not at being disciplined.

Read his entire article here to learn more about your own personality type, better identify the personalities of your peers, and gain strategies to use this framework to create more true consensus in the board room, with your colleagues, and in your personal relationships, too!

Easier Solutions for Board Fundraising

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Lately, there have been a stream of nonprofit leaders – both board and staff – contacting Spokes and asking for help to engage their board members in their organization’s fundraising efforts. Conversations around the issue are stilted and awkward. Board meetings end with directors nodding in agreement to help raise funds, then leaving the room and continuing to be inactive. Resentments build. Fiscal goals are not met.

Sound familiar? Maybe painfully familiar?

The good news – and bad news – is that you are not alone. For many nonprofit leaders, nothing about fundraising seems easy. It’s a reasonable sentiment. After all, most important work is never easy. However, there are ways to make the work easier and more of a cultural norm.

Start by formally acknowledging that most folks find it hard to ask friends and family to make donations to the organizations they serve – not because they don’t believe passionately in the mission – but because they are uncomfortable requesting a favor. There is an underlying fear that a time will come when they need their friends and family to help them with a more critical issue, and they don’t want to feel that they’ve already asked too much on behalf of their favorite charity.

It’s time to stop asking board members to solicit their friends and colleagues and take a tremendous first step to shift their resistance to fundraising. Instead, ask them to focus on what they can do within their comfort level to contribute to your nonprofit’s fundraising efforts:
“Not comfortable asking for a gift?
o Can you invite potential donors to our next event?
o Can you use your Facebook page to share our client success stories with your friends and neighbors and advocate for our mission?
o Can you wear your board member nametag at your work-related events?
o Can you help us thank our current donors in a way that is personal and meaningful?”

It’s important to clarify to your board members how the friends, associates, and colleagues they introduce to the organization will be treated. Assure and demonstrate that all prospective donors are treated respectfully, with the intention of developing a long-term relationship. Define how donors are cultivated, asked, thanked, recognized, and protected.

Finally, remind board members that the organization will be more successful with fundraising goals if donors are asked to join the board in their giving. It’s far more difficult to encourage a new donor to make a gift if current board members are not willing to do the same. Ask your board members to conduct a modest board giving campaign with 100% participation. Then ask staff, other board members, and volunteer leaders who are comfortable with asking for donations to take the lead.

Read these two helpful articles for more information and inspiration on how to make fundraising easier and more successful for everyone in your organization.

The 5 Step Strategy for Getting Your Board Members Engaged in Fundraising by Joe Garecht

How to Run a Successful Board Giving Campaign by Joe Garecht

NOTE: Spokes member organizations have access to templates for board of director commitment forms and other policies to facilitate board giving campaigns.
Special thanks to Connie O’Henly, Executive Director of the Clark Center Association, for sharing these articles with Spokes!

The Secret to Successful Board Meetings?

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The Secret to Successful Board Meetings? Great Facilitation.

Think back to the last time someone invited you to sit on a nonprofit board. If you’re like most folks, the first thing that popped into your mind was something related to board meetings… how many board meetings do I have to attend, how long are they, will I be wasting my time…?

No one joins a board because they want to go to board meetings; folks join boards because they want to help make the organization’s mission a reality. But, here’s the catch:

Well-attended and well-facilitated board meetings are critical to the organization’s ability to achieve its goals.

So, now, think back to the last board meeting you attended. Did you leave the meeting feeling it achieved something valuable in pushing the organization towards its goals? Did you feel your time was well-spent? Did you walk out of the meeting with understanding and agreement on what actions were needed from your colleagues and you? Were you glad you attended and proud of your affiliation with the organization?

No? Not exactly? Do you relate to the cartoon above?

If so, there’s a good chance that your organization is making a few cardinal mistakes that sabotage the nearly 11 million meetings held in the US each day:

  1. Failing to design your meeting agenda for success – a task that begins at least a week before your meeting.
  2. Failing to properly prepare meeting participants by sharing your agenda and relevant information prior to the meeting.
  3. Failing to understand how groups make decisions. Not supporting the process required for the particular action/decision your group is considering.

The Right Way to Bring New CEO on Board

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Just hired a new CEO at your nonprofit? Now, the real Board work begins.

Spring is always a time of growth and re-birth in the natural world. It seems the same is true in our local nonprofit sector with many nonprofits transitioning from a retiring or exiting CEO to a new one, and many more preparing to hire the very first staff executive in their organization’s history.

 

Finding a new executive leader is always challenging for a nonprofit board. In fact, it may be the hardest task any nonprofit board must face. To start, the board faces the daunting task of managing the organization until a new leader can be found, which is then compounded by the additional stress and worrying of trying to find the “right” candidate. And the hard work doesn’t end there. The most critical period for a nonprofit’s success comes after the new CEO starts the job as the entire organization acclimates to its new leadership.

One third to one-half of new CEOs, whether they’re hired from outside or from within, fail within their first 18 months, according to some estimates. 

At Spokes, we’re constantly talking about how critical the role of a nonprofit board’s continuing support and guidance is in helping a new CEO be successful. The topic is really nothing new. What is new, however, is an article from Harvard Business Review, “After the Handshake“ by Dan Ciampa, which offers some fresh tips and insights.

  • Nonprofit boards must find and maintain an appropriate balance between being un-involed and over-involved. CEOs routinely report that they don’t get enough transition support from their directors. Boards cannot micromanage, but there is also a danger in being too remote.
  • Nonprofit boards must set clear expectations about how much communication they expect between board meetings or in which decisions or changes they want to play a larger role. Ciampa recommends that board members can start defining clear and appropriate expectations with the new CEO by asking the following questions:
  1. “What information do you need from the board to be able to do the best job you can?”
  2. “What behavior on the board’s part would best enable us to have a trusting relationship at board meetings, between them and in one-on-one conversations?”
  3. “From your experience during the search process and in your first meeting or two as CEO, what one thing about how the board operates would you change to make our relationship all it must be?”
  • Nonprofit boards must help a new CEO build his/her relationships with key organizational stakeholders – including each of the individual board members. Every new CEO will need some help navigating the new culture of your organization.
Ciampa explains that the CEO’s first 6 months or so is a time when nonprofit board members should expect to be meeting, talking and contributing more than they ordinarily do. Read his entire article here to learn more useful insights to help your board and new CEO successfully leap into a bright new future – together.

Four Steps To Prevent Stress

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Stress and burnout plague everyone in every sector. Nonprofit employees, however, seem to suffer especially. If we all spent five minutes jotting down the causes of our stress, we’d probably have fairly similar lists: emotionally draining work, constant urgency of needs, limited resources to do the work, low pay, not enough time in the day, etc. And, surprisingly, we’d all miss the only true cause of stress: rumination.

In his article, “Pressure Doesn’t Have to Turn into Stress,” published in the Harvard Business Review on March 16, 2017, Nicholas Petrie explains that the “causes” we would put on our list are actually not stresses but, rather, pressures. We create stress when we choose to react to pressures with rumination – the act of rethinking past or future events while attaching negative emotion to those thoughts.

Different folks can face the exact same pressures but experience very different levels of stress because of their individual reactions. For those who are interested in reducing their stress-levels, this is great news! Your stress-level can be entirely within your control with practice and discipline. Petrie offers the following four steps to help you:

Wake up and be present. Most rumination occurs when we are daydreaming or not focused on our current actions. Try some physical tricks like sitting up, clapping your hands or moving your body to bring you into the present. Get busy and re-engage with tasks at hand.

Focus on taking useful action. Petrie suggests the following exercise: Draw a circle on a page, and write down all of the things you can control or influence inside it and all of things you cannot outside if it. Remind yourself that you can care about externalities — your work, your team, your family — without worrying about them.

Put things in perspective. Petrie suggest three strategies for gaining a healthy perspective of your situation. One is a questioning exercise in which you ask yourself:  “How much will this matter in three years’ time?” and “What’s the worst that could happen?” and “How would I survive it?”.

Let go. Petrie admits that this is the hardest step to take. It has three required components: accept the situation, learn from the experience, and take appropriate action to move through and out of your situation.

Read Petrie’s entire article here and start a stress-free Spring tomorrow!

https://hbr.org/2017/03/pressure-doesnt-have-to-turn-into-stress

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