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Microaggression

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The Spokes workshop, “Creating and Retaining an Inclusive Board Environment,” addressed two key concepts. One of them, unconscious bias, is the subject of a separate post. In this post, we’ll talk about “microaggression.” It’s something we all can be and probably are guilty of from time to time unintentionally and without realizing it.

The term “microaggression” refers to subtle, often unintentional, actions or comments that convey prejudiced or derogatory messages to individuals based on their membership in a marginalized group. These small, everyday instances of discrimination or bias can be verbal, behavioral, or environmental. Don’t be fooled by the prefix “micro.” Although microaggressions may seem minor, especially to the perpetrator, their cumulative impact can be significant and harmful. And even a single instance can sour a relationship or make a new member of your board feel uncomfortable.

Verbal microaggressions are one example:

  • Scenario: A manager tells a new Asian American employee, “Your English is so good!”
  • Why it’s a microaggression: The repeated interruptions suggest that her contributions are less valuable, reinforcing gender-based power dynamics and disrespect.

Behavioral microaggressions are another example:

  • Scenario: A woman is repeatedly interrupted by her male colleagues during a meeting.
  • Why it’s a microaggression: The repeated interruptions suggest that her contributions are less valuable, reinforcing gender-based power dynamics and disrespect.

Here are some resources for learning more about microaggressions, and how to deal with them when they happen.

Unconscious Bias

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What is unconscious bias, and what can I do about it?

Unconscious bias refers to the automatic, unintentional, and often subtle prejudices and stereotypes that influence our attitudes, actions, and decisions without our conscious awareness. These biases stem from our brain’s natural tendency to categorize and make quick judgments based on past experiences, cultural norms, and societal influences. While unconscious biases are a normal part of human cognition, they can lead to discriminatory behavior and perpetuate inequalities in various areas of life, including the work of our nonprofit staff and boards of directors.

What can I do?

Identifying unconscious biases is a crucial step towards fostering a more inclusive and equitable environment. One effective method is through implicit association tests (IATs), which measure the strength of associations between concepts (e.g., race, gender) and evaluations (e.g., good, bad) or stereotypes (e.g., athletic, intellectual). These tests can reveal hidden biases that might not be evident through self-reflection alone. One resource for such tests is Project Implicit.

Another useful strategy is to seek feedback from diverse groups. Engaging in open, honest conversations with individuals from different backgrounds can provide insights into how your behavior and decisions might be influenced by unconscious biases. Additionally, mindfulness practices, such as self-reflection and journaling, can help increase awareness of your thought patterns and challenge implicit assumptions. By recognizing and addressing unconscious biases, nonprofit leaders and board members can contribute to creating more fair and inclusive communities.

Can you fire a volunteer?

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In a recent Spokes roundtable, the topic of the “dysfunctional volunteer” came up. Most volunteers are valuable assets for or organizations. We couldn’t do what we do without them. But occasionally, we experience a volunteer who is not contributing, or worse, creating a drain on the organization.

There are various forms of dysfunction. A volunteer may promise but not deliver. He may not have the knowledge or skills to be of help. She may distract staff or other volunteers from what they need to be doing.

As with hiring employees, the best approach to recruiting volunteers is to have a sound system for vetting them, learning about their talents and interests, and matching those to the tasks your organization needs accomplished. Sometimes, though, things just don’t work out. For the benefit of both the organization and the volunteer, it may be time to part company.

The following two resources provide sound advice on how to let a volunteer go in the most respectful and productive manner.


Before you convene…

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Whether we’re talking about our staff, our board members, our constituents, or the public at large, bringing people together can be a productive way to deal with the challenges we face. But convening people can also waste people’s time or, worse, backfire.

Fortunately, there are steps we can take to help ensure that when we convene, we succeed! The Rockefeller Foundation has a long history of convening groups to grapple with weighty problems. The Foundation follows four core principles:

  • Focus on a single purpose.
  • Design for the experience.
  • Be intentional about participants.
  • Make commitments explicit and deliver.

Learn about each of these as well as additional tactics to make your convening more effective in this article from the Stanford Social Innovation Review.

Retaining Staff

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Finding qualified new staff can be very difficult, so at Spokes June 2023 Symposium we focused on how to retain the staff you already have on board. It’s a national problem! Consider:

  • In 2022, a record 50.6 million U.S. workers quit their jobs, accounting for 70% of total separations. This is the highest level in the history of the Job Openings and Labor Turnover Survey (JOLTS), which dates back to 2001.
  • While quits are down from the record highs of 2022, in January 2023 dipping below the four million mark for the first time since May 2021, they were back up to above four million this February.
  • This year, 56% of surveyed U.S. workers said they’re likely to seek a new job compared to 51% in 2022.

Here are some resources recommended by our panel of experts:

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