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5 Ways to Maximize Your Nonprofit’s Social Media Presence

August 6, 2020 by The Spokes Team

Instagram, Twitter, Facebook, SnapChat, Youtube—to some, this list is a massive part of daily life. To others, it’s a quick form of connection or entertainment or maybe even a completely foreign entity. No matter how you view social media,with more than 3 billion active users, you can’t deny the monumental impact it has on today’s world. 

In the wake of the pandemic, social media is more important than ever. In a survey by the Harris Poll done in May, 51% of respondents reported an increase in social media usage since the COVID-19 outbreak. Of that number, 60% r were ages 18-34, 64% ages 35-49, and 34% ages 65 and up.

Spokes published A Nonprofit’s Guide to Communication, in which we highlighted a few different social media platforms and how to use them, with features and demographics. 

But how can you leverage these platforms to reach as many people as possible and make a significant impact? Here are five ways nonprofits can gain influence on social media. 

Use platforms correctly. 

When employed correctly, social media has the power to reach your target audience and relay your mission effectively. 

  • Using demographics of your supporters and donor personas, choose the platform that will reach them best.
  • For example, Facebook is a more universal option that can reach a larger and generally older audience. Instagram can reach a Millennial audience, and TikTok can be used to reach a very young audience. Although charming, TikTok is most likely where you gain followers,not donors. These are important aspects to keep in mind when choosing platforms for your organization. 
  • For organizations using multiple social platforms, tailoring your content to each one is necessary for meaningful engagement. For example, Twitter is often used for short blurbs and updates while Instagram relies heavily on visuals. Posting the same information in the same form across platforms will not be nearly as effective as adapting to each style of communication. 

Be responsive. 

Making your audience feel heard and acknowledged is one of the most critical aspects of an impactful social media presence. When followers comment, message, or ask questions, make sure to respond meaningfully and in a timely manner. Engaging with your supporters is a crucial way to keep them interacting with your content in the long term. 

Choose engaging visuals. 

According to studies compiled by HubSpot, Facebook posts with images see 2.3 times more engagement than those without, and tweets with images receive 150% more retweets than those without images. 

  • High-quality and eye-catching photos are a great way to earn likes and shares on social media.
  • Videos have proven to be the most engaging form of visual media. Live videos are also popular on platforms such as Facebook and can be entertaining, informative, or both!

Choose interactive content when you can. 

Social media platforms have many different ways to make content interactive. This way, your organization can surpass simple scroll-bys and gain insight from your followers. Examples of interactive content include polls, questions and answers, tagging others, and surveys. 

Social fundraising 

Fundraising on social media can be a great way to raise money for your nonprofit and to raise awareness for your goal through likes and shares. 

  • Set a monetary and time goal for your fundraiser, and make any donation links easy to find. 
  • Explain with visuals or infographics how the donation money will help your organization. 
  • Encourage your followers to share your fundraiser. 
  • Post often, with varying forms of media. 

Social media is one of the best ways to connect with your organization’s supporters. When social media is used effectively, nonprofits can share their mission and expand their reach to people and places not previously known possible. 

Sources 

Business Insider 2020 US Social Media Report

NonProfitPro Social Fundraising Tips to Raise Funds 

HubSpot 50 Visual Content Marketing Statistics You Should Know in 2020

4 Steps to Volunteer Appreciation and Assistance During a Crisis

July 29, 2020 by The Spokes Team

In times of crisis, high volumes of volunteers are needed more than ever. However, due to the uncertain nature of the current pandemic, nonprofits must provide more unique and thoughtful support for volunteers. 

Since the beginning of the pandemic, the demand for volunteers has experienced an interesting shift. According to an article published by NonProfit Pro, Volunteerism in Today’s World, volunteers are in a higher demand than ever to provide COVID-19 relief. 

However, volunteer organizations such as Sterling Volunteers have seen a balance of a decrease in volunteer availability and an increase in new volunteers offering to help. 

Despite the major changes in volunteerism during this time, volunteers remain some of the most vital and valuable organs of any nonprofit. 

Spokes has covered Tools to Engage Volunteers while Sheltering at Home, with ideas including virtual training and virtual engagement activities, but how does this effort extend as we approach the “new normal”? 

We dove a little deeper to give you four ways to assist your organization’s volunteers and ensure that they feel appreciated and fulfilled during a crisis situation, however long that may be. 

1. Acknowledge the importance of your volunteers.

In a time of stress, it is vital to express gratitude to your organization’s volunteers. Know what you ask of them and keep your expectations realistic. Updates will have to be made and keeping your volunteers at a high priority will help your organization to run as smoothly as possible. 

2. Develop a plan.

Creating structure in a time of crisis is crucial to keeping your volunteers involved and up to date on new opportunities and changes implemented in your organization. 

  • Create new protocols and procedures where necessary. Make adjustments to ensure safety, for example implementing social distancing guidelines and hand washing stations for in-person sites. 
  • Plan for shortages and surges of volunteers. This may mean virtual training for new volunteers and remote opportunities for volunteers staying at home. 

3. Keep your volunteers safe and comfortable

Be wise and thoughtful about what you are requesting of your volunteers. 

  • Acknowledge that everyone is different regarding what they are comfortable doing. 
  • Ensure that their safety is your priority and if they don’t feel comfortable with in-person opportunities they are still valued at your organization. 
  • Welcome your new volunteers with virtual training, workshops, gatherings, and a safe working environment. Making a good impression is important as these volunteers may stay with your organization after the crisis. 

4. Embrace new opportunities

Sustaining meaningful contact with volunteers is crucial to solid and supportive relationships. This could mean virtual, remote or in-person engagement with guidelines. 

  • Offer both remote and in-person tasks if possible. According to a VolunteerMatch study, 44% of respondents showed an interest to help virtually and 50% wanted to help in-person but needed ideas. Depending on your organization, suggestions include no contact deliveries, video calls with clients, donation collections or virtual companionship. 
  • Offer meaningful support with remote volunteers. This could mean brainstorming new ways to help, implementing new policies for remote working or virtually checking in. 

For a nonprofit, striving for normalcy in a crisis can be challenging. Ensuring that your volunteers feel supported and appreciated is a huge step in keeping your organization functioning as healthily as possible.

4 Ways to Stay Connected with Donors in Uncertain Times

July 22, 2020 by The Spokes Team

As online learning, working and socializing become the new normal and the current pandemic constantly presents new challenges, nonprofits must adapt to new strategies to maintain relationships and connect with donors.

Spokes has covered online communication and volunteer engagement in a crisis, but keeping donors and supporters engaged during a crisis is equally crucial.

With social distancing, unemployment and many other hardships attributed to COVID-19, donors may be experiencing high levels of stress and preoccupations. An article titled Remaining Relevant: Keeping Donors Engaged During a Crisis published by NonProfit Pro emphasizes the importance of staying connected with donors even in a crisis, specifically when your organization is not directly affected by the crisis itself.

There are many ways to continue your relationship with your donors and supporters and maintain relevance despite difficult times. Here are four ways you can start.

  1. Be sensitive, supportive, and communicative: One of the most significant ways to cultivate meaningful relationships with donors is to be sensitive to donor situations and offer support.
    • In calls, emails and other communications to your donors, check in with them. Make sure that they are staying safe and healthy. A small sentiment goes a long way. 
    • If the pandemic has impacted your nonprofit, let your supporters know your plan of action and goals moving forward. Let them know if you are in need of support and how they can help. 
    • Communicate any changes your nonprofit has made in wake of the pandemic, such as updates and compliances to orders.

2. Keep up your online presence

As many supporters will be learning and working online during the pandemic, this medium is the best to communicate with them. Stay relevant through posts, newsletters and by updating your website often.

  • Ensure that your website is accessible and easy to navigate as you welcome more traffic.
  • Increase your posts on social media, using it as a tool to promote events but also boost morale and maintain a positive attitude in times of uncertainty. Make this content as shareable as possible.

3. Virtual events, activities and services

Giving your donors and supporters ways to virtually connect with your organization during this time is crucial; it will not only reduce shelter-in-place boredom but can also provide ways to fundraise.

  • Offer a free service or activity online. Maybe this is a series of videos, a livestream, an educational module or a quiz. Encourage your target audience to engage with what your organization stands for and learn more.
  • Hold virtual events to raise money or awareness for your organization. Popular examples of virtual fundraising include webinars, tournaments, auctions and even virtual races and 5ks. Sometimes, the event doesn’t have to be virtual—drive-in movies have been a great way to get out of the house, no germs involved. Get creative!

4. Stay in Touch

While many of your donors might not be able to donate now, they may in the future. This is your chance to strengthen your relationships and make an impact on donor perception of your organization. Continue to communicate with and thank your donors, and emphasize how much they mean to you.

In any crisis, remaining positive and open with donors is key. Providing multiple outlets for connecting will aid your organization during a crisis and in the future.

If you are interested in finding a network for support and creative problem solving in your development efforts during this time, check out our monthly Development Director Roundtable.

Digital Transformation for Nonprofits: It’s not just about online fundraising events.

July 7, 2020 by The Spokes Team

Quick show of hands: how many of you had never used Zoom or GoToMeeting before the Covid-19 pandemic?

Now, how many of you have come to rely on virtual meetings to connect with friends, family or colleagues weekly?

Virtual meetings are so easy and inexpensive to attend and have become so second-nature that many of us will continue to rely on them for years to come, long after the coronavirus pandemic is far behind us.

Right now, businesses – profit and nonprofit alike – are undergoing dramatic digital transformations and many of those changes (e.g. virtual board meetings) will most likely become new operational norms. At Spokes, we know our nonprofit members are feeling pressure to quickly to find new ways to raise funds online, work remotely, safely train volunteers and check in on their clients virtually. So, we’d like to offer a few tips to help guide your process.

Classy.org, a company that offers an online fundraising software for nonprofits, recently published a very helpful blog article on this subject titled “3 Secrets to a Successful Nonprofit Digital Transformation”. Below are a few other questions to ask your staff and board as you decide how and where to start your nonprofit’s digital transformation:

What’s not working?

What basic operations in your organization need to be re-worked in light of social distancing requirements? What activities or programs are stalled but must continue and, therefore, become digitized? What are similar nonprofits doing well digitally that your organization is not doing?

What has worked well in the past?

Take an inventory of all the meetings, events or programs your organization has conducted digitally to date. Which were most successful? Who participated? Are there common denominators among your successful digital events? If so, focus on building on those commonalities and successes first.

What is your primary audience? How does that audience use technology?

Your nonprofit organization may have more than one key audience and each audience may have different comfort levels with technology – both what tools it likes to use and for which activities. Be careful not to build a digital strategy that leaves your most committed or important stakeholders behind.

What is your nonprofit’s long-term vision?

Things will get better. There will be a Covid-19 vaccine someday. Don’t waste time and energy trying to solve short-term problems when defining your larger digital strategy. Focus on creating digital systems and solutions that will consistently move your organization towards your long-term goals. For example, instead of creating a new virtual fundraising event, put more energy into finding new ways to consistently and meaningfully connect with donors through technology. Event attendees come and go, but strong donor relationships will help to carry your organization’s mission year after year. How can you use technology to enhance your donor stewardship efforts?

One Step at a Time

Your nonprofit’s digital transformation will require both internal and external behavioral changes. To be successful, you will need a considered and well-defined plan and lots patience for the people you are asking to make the changes required. Contact Spokes if you need consulting or other resources to help you in your process and remember to measure your success in progress, not perfection. You may even eventually find yourself wondering why you ever bothered to drive and attend a board meeting in person.

To Merge or Not to Merge?

June 21, 2020 by The Spokes Team

The Covid-19 pandemic is impacting nonprofits in one of two very different ways: some nonprofits are experiencing a dramatic increase in donor support and demand for services while the other half have watched their programs and funding come to a grinding halt because of issues related to social distancing. On each end of the spectrum, nonprofits are re-considering their plans for the future and what partners will be needed to realize them. Some organizations will consider mergers and, as they do, we hope this article will serve as a guide for their process.

Is a Merger Right for You?

David LaPiana, a nationally recognized nonprofit merger consultant and author of The Nonprofit Mergers Workbook, Part 1 & II, stresses that successful mergers will be driven by one or more of the following long-term strategic goals:

  • Better market positioning;
  • A larger market share;
  • A higher public profile;
  • Greater political influence;
  • More strategic fundraising;
  • A larger staff, allowing greater specialization of functions and the provision of more service;
  • The creation of a continuum of services under unified control; and/or
  • Better economies of scale.

If your nonprofit is considering a merger out of a desire to immediately start saving money, be forewarned: mergers are expensive. Mergers done well will require additional resources that will increase your current operating budget. Any overhead or payroll savings will most likely not be realized for a couple of years.

According to the Chicago Nonprofit Merger Research Project, a partnership between Northwestern University’s Kellogg School of Management, Mission + Strategy Consulting, and eight Chicago foundation funders, published in 2017, the most common denominators among successful nonprofit mergers include:

  • A prior relationship or collaboration existed between the organizations that merged.
  • Third-party consultants or facilitators were hired to navigate the often-lengthy merger process. (Median merger negotiation outcome took 15 months.)
  • The board chair or a board member from one of the organizations emerged as the chief merger advocate. (Meaning that the merger process was championed at the board level and was not staff-led.)
  • Motivations for the merger were spurred by a desire to enhance the competitive position of both organizations in response to external forces: competitors, shifts in government practices and policies, and the need for greater financial stability.

If you recognize your nonprofit’s merger intentions and capabilities among the benefits and critical requirements listed above, read on to understand how to proceed through the three primary phases of a nonprofit merger: Negotiation, Implementation, and Integration.

Negotiation Phase

Once two nonprofits commit to exploring a potential partnership, the Negotiation Phase officially begins. Key steps of this phase include:

  • Instating a “Negotiations Committee” or “Exploratory Committee” consisting of an equal number of board members from each of the potential merger partners. Nominations of non-board members who may have specific skills or experience beneficial to the discussion may be allowed as long as those nominations are unanimously supported. However, once the committee is inaugurated, no new members should be allowed to join.
  • All Negotiations Committee members must sign an agreed upon Confidentiality Agreement. This exploratory phase will require both organizations to be fully transparent and divulge all aspects of their operations – including those aspects that may be embarrassing. If, ultimately, the merger is not pursued, all committee members must be held accountable for not divulging any information shared in negotiations with outside parties.
  • Minutes must be carefully recorded at each Negotiation Committee meeting.
  • Due diligence is conducted as both organizations present and jointly review the following documents:
    • Organizational – Articles of Incorporation, Bylaws, Organizational Charts, etc.
    • Tax – IRS and State exemption letters, 990 filings, state tax filings, etc.
    • Insurance – General Liability policy, Directors & Officers policy, Workers Compensation policy, etc.
    • Personnel – all employee job descriptions and compensation, personnel policies, employment contracts, benefits programs, volunteer policies, etc.
    • Financial – audited financial statements, current income and balance statements, current budgets, copies of loans or other debt financing arrangements, etc.
    • Real Estate – deeds, leases, mortgages, etc.
    • Legal – statements describing any current or threatened litigations, copies of licenses and permits, list of commitments that would cancel as a result of a merger, etc.

At the end of the Negotiation Phase, if a merger is still desired, the Negotiations Committee will document a merger proposal to present to the respective boards of each of the merging organizations. The merger proposal will summarize the outcomes of the exploratory conversations and identify which specific merger structure will be pursued. (Parent-subsidiary, one organization acquiring/absorbing the other, or dissolution of both organizations and the incorporation of a third new entity are just a few of the potential options for consideration.) Each organization’s board must approve the merger proposal presented per their respective bylaws in order to move into the Implementation Phase.

Implementation Phase

The Implementation Phase is often the shortest of the merger phases, depending on how the new merger will be structured; which is a good thing as it is critical to hire an attorney experienced in nonprofit mergers to guide this phase. Essentially, the only goal of this phase is to legally merge and incorporate the two nonprofits to become one entity. Unlike mergers conducted in the for-profit world where attorneys are hired to represent each organization in this process, nonprofit mergers should involve only one lawyer who serves as a mediator to create mutual success for the merging organizations.

Integration Phase

Usually, as organizations reach this phase, there is a sense that the majority of the work has been done. But, that’s not true. In fact, the Integration phase is the hardest and longest phase of the merger process. There are always unanticipated “hiccups” that arise as new boards, staffing structures, donor systems, financial records and organizational cultures are blended together. This phase requires significant behavioral change throughout both organizations and can be quite emotionally challenging. Make sure all members of your leadership team understand the full scope of the merger process and are fully committed to the work and patience required to successfully complete the Integration Phase. Integration is not easy, but it is the most rewarding of all the merger phases, as the organization’s new identity – and each person’s role within it – is defined resulting in a shared sense of empowerment and long-awaited forward progress.

Collaboration is the heart of nonprofit work and mergers are the ultimate manifestation of collaboration. Many of our most valued local nonprofits grew out of two smaller programs or organizations uniting and leveraging their combined resources to create a greater good. We understand that the process is complex and want to remind you that Spokes is here to help. If you need a sample Confidentiality Agreement, sample merger worksheets, consultant referrals or an introduction to nonprofit leaders who have led successful mergers, contact us! In the meantime, here are a few other resources that may be helpful for you as you consider if a merger is right for your nonprofit.

From Stanford Social Innovation Review, “Nonprofit Mergers that Work”.

From the Council of Nonprofits, “Mergers, Collaborations and Strategic Alliances”.

From Nonprofit Quarterly, “Nonprofit Mergers: New Study Sees Strategy and Success”.

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