In our recent workshop, Cultivating a Robust and Collaborative Nonprofit Culture, the Applied Wisdom for Nonprofits leadership team introduced us to the idea of “porpoising.” This concept involves a deep-dive into your organization to uncover valuable insights at all levels. When nonprofit leaders periodically porpoise and practice observant listening amongst the organization’s diverse groups, they can detect signs of trouble before things spiral out of control. To build trust, be present, visible, and respectful when someone shares a problem or issue. To maintain trust, demonstrate action on the information given. Applied Wisdom for Nonprofits suggests that “no news is bad news” and “bad news is good news if you do something about it.” If things are quiet for too long, it may be time to porpoise. And if you find bad news, it presents a great opportunity to find—and celebrate—solutions together.

More information on the Applied Wisdom for Nonprofits principles, including porpoising and the Bad News is Good News philosophy, can be found here.